1. How does the recharge system work in Jio GigaFiber connection?
As we told you Told in the previous article It was said that Jio broadband connection is currently available under Jio preview offer. In this, customers get unlimited data for every month. But at speeds up to 100 Mbps, only 100 GB data will be provided. After the prescribed limit is reached, data will be available at the speed of 1 Mbps. But if you want, you can once again get speed up to 100 Mbps by doing top up recharge. 40 GB data will be given in one top up recharge.
A few days after the Jio Gigafiber connection was installed, Gadgets 360 received a call from a Jio customer service executive. During this it was told that we have the facility to recharge 25 top ups of 40 GB data every month. This way you will be able to use additional 1000 GB data over and above the monthly limit. Top up recharge of Jio GigaFiber is possible through Jio website and MyJio app.
(Read: Know everything about Jio GigaFiber…,
2. How to meet a Reliance Jio representative? Is there any number to contact them?
Different Reliance Jio representatives are deployed in every area. In such a situation, it is very difficult to get someone’s number. By the way, interested customers can call the number 18008969999. This is the customer care center number of Jio Broadband.
3. Will customers have to pay for replacement if ONT Gigahub is damaged?
Jio’s customer service executive told us that there is no policy on charging for replacement of Jio GigaHub after it gets damaged. If there is any problem in your connection, then contact the customer care officer of Jio and inform him about your problem. After this an engineer will come to your home and solve your problem.
4. How many devices other than television can be connected to JioGiga Hub?
Jio GigaHub has a total of 7 ports on the back. There are three LAN ports. There are two USB ports and one connection in port. Connections The Internet reaches GigaHub through these ports. And one port is for the phone. It is not clear how Jio DTH service will be connected to this hub.
5. How many Jio GigaFiber connections can be taken in each house? Is there any limit to it?
Jio’s customer service officer told us that the situation is not clear regarding this. If you feel the need, then place a request for a new connection. Only after this a decision will be taken.
6. Is Jio Gigafiber broadband 5GHz or 2.4GHz connection?
Let us tell you that both frequencies are available in Jio GigaFiber connection. You can choose between 5GHz or 2.4GHz according to your needs.
7. Is there any per day data usage limit in Jio broadband connection like Reliance Jio telecom connection?
In Reliance Broadband connection, you can use data as per your convenience. There is no limit to it. Customers get unlimited data for monthly usage. But only 100 GB data will be provided at the speed of 100 Mbps. After the prescribed limit is reached, data will be available at the speed of 1 Mbps. But if you want, you can once again get speed up to 100 Mbps by doing top up recharge.
8. What is the internet speed in Jio broadband connection?
After using Jio broadband connection for about 15 days, we have come to the conclusion that generally you will get a speed of more than 80 Mbps. This speed is same for upload as well as download.
9. Explain in detail about Jio Giga TV and Jio Giga Voice connection?
Nothing has been officially announced by Reliance Jio about Jio Giga TV and Jio Giga Voice service. It is also not clear whether Jio Giga TV will run on optical fiber or through dish antenna. The only thing being told by the company is that these services are currently being tested. It will be made available to customers only after it is launched.
10. Can Jio GigaFiber service be used as a small network of 5-10 systems?
You can absolutely do this. For this you will have to install necessary machines at personal expense.
11. What is the procedure for security deposit refund? How much time will the refund process take?
If you are not satisfied with Jio Gigafiber connection then you can request to remove the connection. After this the refund process will start. We have been informed that the refund process will take 60 days. The security deposit amount of Rs 4,500 will be returned in the form of a demand draft. The demand draft will be sent to your address where the broadband connection was established. If you wish, you can also contact Reliance Jio Customer Care Center and get the amount of security deposit at the address of your choice.
12. I want to get Jio GigaFiber connection installed at my home. But whenever I apply for connection through the app, I get a message that I will be contacted soon. Nothing happens after this. I want connection but not sure whether Jio GigaFiber connection is available in my area or not. What should be done in such situation?
You have no option but to wait. Because you will get Jio’s connection only when Jio’s service comes to your area.
If you have any more questions regarding Jio Gigafiber broadband connection, then let us know through the comment box.
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