Las Vegas – Advocate Health Launched a Personalized Digital Health Experience Journey to Support Connection to and Reinforce Trust with Patients, Which Is Paying Off.
But it’s Not just about about simplifying technology and cost savings,
“You want to know that your experience program does have value for your Organization,” Ed Mitchell, Director of Strategic PartnerShips at Advocate Health Said TuesDay at HimsDay at HimsDay Details about Its Pediatric Patient Engagement Use Case.
“So what are the metrics that you’re keeping? What’s the score that you’re keeping? Are you winning? Are you losing?”
The Non-Profit Health System-The Third Larget in the United States-Chose Xealth to Provide Intelligent Automation Based on Clinical Workflows Through Its Integration with Its EPIC Electronic Health
Using Ehr Data in the Rule Section Configuration of the Patient Experience Platform, Mitchell Said Advocate’s pediatric use case case shows that integration can get the right information aT Time – Without doctors having to trigger and manage the flow of information to each patient.
That means that as the platform automated education based on their health history, it reduces clinical administer burdens.
Patient Experience Requests are Always Getting Pushed Down on the Health System’s It Wish List, Noted Aaron Sheedy, Chief Operating Officer and Co-FOUNDER OF XEALTH, A DIGITAL PLATFOROM VINDORM
When a clinician come up with a really good Idea about how they want to take care of their patients better and enjoy them more and consult their organizations’s loves to get it is depoled, they may ofne havate to wait For system upgrades or the next migration, “and it ends up in the bottom of the stack,” He said.
With fast healthcare interoperability Resources and HL7, The Vendor’s Patient Experience Tools Integrate Within Advocate’s Patient Portal, Called LiveWell.
“You don’t have to go get in line” and the integration reduces it lift, Said Sheedy.
“We’re meeting the patient where they are, but more importantly, we’re geting the information
Mitchell said the program showed an increase of 30% in patient engine – a notable risk in videos Watched and Patient Handouts Accessed.
“We want patients to start their journey with their health system portal so that they don’t get disinformation from tiktok, or conclude that they should get got their measles Vaccination,” SAID ShOID ShOIDYA
The Automated Engagement is “Based on Triggers that are Contextual to the Patient Journey,” Why Reduces The Burden on Clinicians to Get Relevant Information and Education out to patients ” After and during during a visit. “
Working with the Clinical Service Line Leads, “We get the workflows that they want,” Sheedy said, who advised Organizing a Clinical Team to Set Engagement Priesties.
The Platform Alaso Gives Pediatricians and Specialists Visibility Into How Pediatric PATINES ARE Progresses Other Patient Education Aligned to their specific health needs.
The patient portal is the “spoke in the wheel” for the program, Mitchell said. The Automation Kicks in Once a Patient Arrives for a visit – an email and then a text message.
“It’s letting you know your doctor has information that pertains to your visit,” He said. “Click on this link, and that’ll take you to your our information.”
Initially, when advocate designed the workflow, the focus was on the provider.
“We missed the consumer aspect,” Mitchell said. “So we we are originally forcing them to go directly to livewell, but we saw a drop off where you’re asking them to enter in their password for mychart.”
After that, a patient needed to go to the portal menu to find digital care.
“We needed to be able to make that easier. So, what we did was actually streamline the workflow. So, now you’re going straging straight to the self-portal,” He said.
Other Key Learnings from the use case are automating engaage wheenever possible, enabling digital facilitation of provider-retained connections and Reduction items.
“The more that you can take off of a clinician’s to-do list, the more burden that you lift,” said Mitchell.
“And in an environment where clinician burnout is one of the key factors that I think just about every health system in the united states is facing right now you’re able to working Help alleviate the burden for your clinicians, that’s a win-wind for everybody, “He said.
Advocate is turning on another communication channel – text.
“Engagement rates go way up, and they go up even higher in the underserved population who respondh much better to text messaging Than Emails,” Sheedy Said.
“As you’re trying to get an underserved population more engaged with harder and harder things for them to be thinking about, geting sms into that channel is involvedbly important.”
Advocate is also broadening the patient engine program by developing user experience journey Patients.
Andrea fox is Senior Editor of Healthcare It News.
Email: afox@himss.org
Healthcare it news is a Himss Media Publication.
