Now, if a person’s FASTag has been issued by Paytm Payments Bank (PPBL), what should he do? Let us tell you that according to the guidelines of RBI, FASTag issued by PPBL can be used till March 15, because till the stipulated deadline, users can use the balance present in the card. But after this, users cannot top-up (recharge) their FASTag, which means that they will not be able to use it after the balance is exhausted.
Now if you also come among these users and want to completely deactivate your PPBL FASTag, then here we are telling you an easy way to do so. Please also note that if Fastag is discontinued, your security deposit and balance will be refunded within a week. Let us know how to deactivate Paytm FASTag permanently.
How to deactivate Paytm FASTag permanently?
Method 1
- To deactivate FASTag through call, dial 1800-120-4210 and provide your registered mobile number and Vehicle Registration Number (VRN) or Tag ID.
- A Paytm customer support agent will confirm closure of your FASTag.
- However, in some cases this does not work, then you have another method, where you have to use the Paytm app.
Method 2
- First of all, open Paytm app and tap on the profile icon present in the top right corner.
- Now tap on “Help & Support”.
- Here tap on “FASTag” present on the “Banking Services & Payments” section.
- Now tap on “Chat with us” and select the appropriate option to start the deactivation process
Keep in mind that as per government guidelines, any user will have to completely dismantle the previous tag before installing the new FASTag in the vehicle. In such a situation, Paytm will also ask you for a picture of the broken tag. Here you will have two options, either you can upload the photo right away or you can share the photo with Paytm later.
Apart from this, let us tell you that according to Paytm, your security deposit and balance will be refunded within about a week after the start of the FASTag closure process.
