Las vegas – “We feel like always our organization Medical University of South Carolina at Himss25 Here on Wedns. “How can we bring everybody along with us on this journey?”
Communication and Understanding Among All Stakeholders, on the Clinical and Technology Operations Side, Are Key to Working Together for a More Optimized Care Delivery Process and A Better Patter Patter Patter Experience,
As the Health System Pursues It and Innovation Projects, “We want these groups to know that when we operate outstide of EPIC, We do Have a Host of Tools and Services that can Support the Patient Jaworney,” SAIDE Cardillo.
“We can offload things on our care team members – clinicians, nurses – but we’re like an iceberg. Everything along the top is the patient experience, and everything beLow the fold is all the different product That we’re all looking to implement.
“If there products don’t talk to each other or i’ve got a product manager in one area of is, and we’re in digital transformation, are we talking?” He added. “Are we wasting calories daily if my product can do the same thing that your product can do? [improve] Operations, not for us but for the patients. “
Crystal Broj, Health System Chief Digital Transformation Officer at Musc, Says The Charleston, SC-Based Provider is focused on three key area of change management.
Managing it resources
That inconciling the different project management approaches that may be brought to bear.
“How many of you have tried to implement somebing into an ehr?” She asked rhetorically. “Was that easy? Everybody in the room’s ehr is a little bit different, which makes it hard for vendors to be alive to connect in correctly.”
Plus, she added, “Our it follows are used to a very waterfall lifestyle: they have their ehr, and june 30th, they’re going to go live with the next version. So they know 30 days have that, they have to bee Testing
But when you talk about digital tools, “Most of our vendor friends are agile. And you’re trying to connect to the ehr,” Broj said. “So you don’t need a cadence person for 40 days and an api person for 40 days. Usually, you need an api guy Friday morning one week, and then maybe a little bit the next week to fix somenting Need somebody to write a report so it can be adjusted. “
That can be quite hard for it to manage “because they don’t know when or how you’re going to be using these resources,” She said. “So what we did for staffing, we really tried to work with our cio and our Epmo areas to find flexible solutions and allows to dedicate time for transformation.”
One of the key things with that is letting them knowledge to you’re going to do it, and working with your vendors, because the vendors actually do know that you need Whatsver. It can give you how many hours they’ve seen in other places. So that really helps that conversation.
But the big thing is brings in as soon as you think about a transformation so they can get on board, She said.
And Broj Added: “I found it very helpful to tell them bey. Why: “We’re going to get this roi. So they undress and are part of having pride for making that project happen. “
Process improvement
“When you iterate multiple releases on a product, usually you’re not going to go, ‘i’m going to start this product, and i’m going to put it acquires the entreo organization Right Away,” “SAID BROJ. “Usually you start a little bit.
“And we have to remember that vendors are Always ITERATING their products too,” She added. “The people you’re giving the tool to know that it’s going to be good enough for now and then we’re going to continue to improve it.
“You have to improve your communication, which is why you need change management, and then follow up with follows with surveys and so on to make sure that they are still upstand.”
Workflow Efficiency
“When you implement a new software, you probally shouldn’t put it on the old processes,” said broj. “Digital transformation is people, process and technology. Jump through and put in three logins before they can get to the tool they want them to use, that does not help. Enhance that Efficiency. “
Cardillo Added One More Important Point.
“We need a pain point before we have a solution, not the other way Around,” He said. “Putting a digital tool in place of a bad process isn’t really beneficial for anybody.”
